Make sure the coaxial cable is connected snugly to the back of your modem and to the wall faceplate (don’t overtighten). If you still cannot browse the Internet, please follow the next step. If you can get online while you’re connected directly to your modem, but not when you’re connected to your router, the problem is somewhere on your router. Once you have done this, it is necessary to reboot the modem. Connect your computer’s Ethernet port directly to the modem’s Ethernet port with one of the network cables to eliminate the router from the setup. If not, there are a few more troubleshooting steps we can perform to determine where the issue is. Is it working? If so, there’s no need to read any further. Remove Your Router from the Configuration If you still cannot browse the Internet after the computer has finished loading, please follow the next step. Reboot Your ComputerĮxit all programs and shutdown your computer, wait momentarily and then restart. If you are unable to surf the Internet, please follow the next step. Then try connecting to the Internet again on your computer or connected device. Give them both time to boot up and connect by watching the activity lights (usually 1 to 5 minutes). Unplug the router first, then unplug the modem. Neither of them have power buttons, so it’s a matter of pulling the power cord out of the back of the modem or router. Leave the devices unplugged for 30 seconds, then plug the modem back in followed by the router. Reset Your Modem and Router (Power Cycle) If your modem lights are solid and you are unable to browse the Internet on your computer, please follow the steps below. If this is the case, please contact our technical support department at 263-2631 to have one of our technicians help you. If you have two lights labeled “DS” and “US”, or a light labeled “CABLE” and either of them are blinking or off completely, chances are that your cable signal is in need of adjustment. Take a look at the front of your cable modem. If you’ve been surfing away happily on your computer on your home network and then for no apparent reason go down, here are some troubleshooting steps that may help you. In a typical home wired/wireless network, there are three main components: the computer(s) and other devices, your wireless router, and your modem.
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